Department: Sales
Position Description
Key Account Managers (KAM) are absolute sales professionals and are responsible for looking after their company’s key customers. They ensure the long-term success of the company by acting as a constant point of contact for their customers and thus strengthening the business relationship.
As a Key Account Manager, you therefore establish a strong basis of trust with your most important customers. They maintain an overview of the markets, products, sectors, and new technical developments to be available for their customers in all matters and to identify innovative forms of cooperation. At the same time, they acquire new customers, advise them, and build long-term relationships.
Key Account Manager Responsibilities:
- Developing and sustaining solid relationships with key clients that bring in the most income for the company.
- Sales Development role of MDX product segments aligned with the company growth. Addressing and resolving key clients’ complaints.
- Acting as the main point of contact between key clients and internal teams.
- Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
- Compiling reports on account progress, goals, and forecasts.
- Developing a thorough understanding of key clients’ needs and requirements and preparing customized solutions with an appointed Regional Customer Solutions Manager.
- Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client’s long-term goals.
Position Requirements
- Bachelor’s Science degree or PG or MBA marketing.
- 8-10 Years of proven working experience
- Proven Sales and Project Management experience.
- Proven experience in key account management
- Ability to build rapport with key clients and to handle multiple client accounts.
- Strong negotiation and leadership skills.
- Exceptional customer service and communication skills.
- Proficient in all Microsoft Office applications as well as CRM software.
