Officer, Application Services

Responsibilities:

1. Responsible for the application and technical support (Customer services) as required to the existing installation base of devices in the defined territory or Outside territory whenever required.
2. Responsible & Accountable for Installation and User training (Both Public and Private Customers).
3. Responsible & Accountable for Handling All the accounts allotted to him/her.
4. Responsible & Accountable for Maintaining Documentation – Installation Reports, Daily Sales Report, Tour plan, Collection of Customer feedback & Customer Master lists.
5. Responsible for intimation of Relocation of existing Installed devices to RSM / RAM.
6. Responsible & Accountable for maintaining the list of Demo consumables & Device accessories.
7. Responsible & Accountable for Handling customer complaints, Troubleshooting, Breakdown calls, Preventive Maintenance & Ensuring timely resolution of all complaints.
8. Responsible for Salesforce Operations and Ticket Management, Dashboard Operations and Regular Monitoring.
9. Responsible for Product promotions to all Existing and Prospect customers.
10. Assisting the NABL related activities in discussion with Senior reporting Executive/Manager.
11. Handling other job-related responsibilities and tasks that are assigned by his/her superiors in defined territory or Outside territory whenever required.